Spritix's 14-day manual review policy for unused paid credits and digital purchases
2026/08/07
Spritix provides digital services and credits, not physical goods. Physical returns and exchanges therefore do not apply. This Refund Policy applies to purchases made directly from Spritix through Stripe and forms part of our Terms of Service.
You may request a manual refund review within 14 calendar days of the relevant purchase or renewal charge. Submitting a request does not guarantee approval or a full refund.
If we approve a request, only the portion of unused paid credits from that purchase is eligible for refund. Paid credits already consumed are not refundable. Free, promotional, and bonus credits, credits restored after a failed generation, and credits granted by an administrator have no cash value and are excluded from the calculation.
We use the Spritix credit ledger to determine how many paid credits from the relevant purchase remain unused at the time of review. The starting refund amount is calculated proportionally:
amount paid × unused eligible paid credits ÷ paid credits granted by that purchase
Where permitted by applicable law, we may then deduct the actual processing fees from the original transaction that Stripe does not return to us. We do not use an estimated fee schedule: the original Stripe transaction record controls. The final refund cannot be less than zero or more than the amount you originally paid.
Any approved refund is sent only to the original payment method. Your bank or card issuer controls when the credit appears after Stripe processes the refund.
Except where applicable law requires otherwise, we do not refund:
If a paid generation ultimately fails because of an AI provider, Spritix automatically restores the credits consumed by that generation. This service correction is a credit restoration, not a cash refund, and it does not extend the 14-day request period.
Canceling a subscription stops the next renewal charge but does not end the already-paid period early. Your subscription remains active until the end of that billing period, and unused subscription time is not refundable.
You may request review of a purchase or renewal that grants paid credits under the 14-day rule above. Any approved amount is limited to the unused paid-credit portion attributable to that charge.
Email [email protected] within the 14-day period. Include:
Do not send full card numbers, security codes, passwords, or other sensitive credentials. We may ask for reasonable additional information to verify the account, payment, and remaining eligible credits. We will reply with our decision and calculation after manual review.
If you do not recognize a charge, contact us promptly so we can investigate it. Nothing in this policy limits any mandatory, non-waivable refund, cancellation, or consumer right available under applicable law.
We may update this policy when our product, payment processing, or legal requirements change. The effective date above identifies the current version. Questions and refund requests can be sent to [email protected].